Privacy Policy

Last updated: January 1, 2026

Dale The Pest Guy ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect when you visit dalethepestguy.com or purchase The 30-Day Pest-Free Home Protocol, how we use it, and the choices you have. By using this site you agree to the practices described here.

1. Information We Collect

a) Information you give us

• Purchase information: name, email, billing address, and payment details (handled and stored by our payment processor — we never see or store your full card number).
• Quiz responses: if you complete the home audit quiz, we collect your name, email, state, city, and the answers you provide about your pest situation.
• Customer support: any information you include when you email us (support@thebugcompany.co).

b) Information collected automatically

• IP address, browser type, device type, operating system.
• Pages viewed, time on page, referring URL.
• Cookies and similar technologies (see Section 5).

2. How We Use Your Information

• To deliver the eBook(s) you purchased.
• To send the audit results and bonus eBook unlock if you completed the quiz.
• To respond to support questions.
• To send occasional follow-up content related to pest control (you can unsubscribe at any time).
• To improve the site, the protocol, and customer experience.
• To prevent fraud and comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We share data only with the following categories of service providers, who are bound by data-protection agreements:

• Payment processor (e.g., Stripe) — to process your transaction.
• Email service provider — to deliver your purchase email and follow-up content.
• Hosting and analytics providers — to operate and measure the site.
• Legal authorities — when required by law, court order, or to protect our rights.

4. Your Rights

If you are in the United States (CCPA / CPRA)

California residents have the right to know what personal information we collect, request deletion, request correction, opt out of "sale" or "sharing" of personal information (we do not sell), and not be discriminated against for exercising these rights. To make a request, email support@thebugcompany.co with the subject line "CCPA Request."

If you are in the EU/UK (GDPR)

You have the right to access, correct, delete, restrict, or port your personal data, and to object to processing. You may also withdraw consent at any time and lodge a complaint with your supervisory authority.

5. Cookies

We use cookies and similar technologies to remember preferences (such as whether you completed the quiz), measure site traffic, and improve the experience. You can disable cookies in your browser settings, but parts of the site may not function correctly.

Specifically:

• quiz_seen — remembers whether you have already seen the audit popup.
• quiz_completed — confirms you completed the audit and unlocks your bonus eBook at checkout.

6. Data Retention

We keep purchase records for as long as required by tax and accounting laws (typically 7 years). We keep email subscriber data until you unsubscribe or request deletion. Quiz responses are retained to provide ongoing follow-up support related to your situation.

7. Children's Privacy

This site is intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Security

We use industry-standard safeguards to protect your information, including SSL encryption for data in transit and access controls for our service providers. No system is 100% secure; we cannot guarantee absolute protection.

9. Third-Party Links

The site and the protocol may include links to third-party sites (such as Home Depot, Walmart, Lowe's, or PetSmart). We are not responsible for the privacy practices of those sites. Review their policies before submitting information there.

10. Changes To This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent change. Material changes will be communicated via email or a notice on the site.

11. Contact Us

Questions about this policy or your data?
Email: support@thebugcompany.co